Okal (“we,” “our,” or “us”), an initiative of Raidu, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Voice AI services.
Information We Collect
Information You Provide
Account Information: Name, email address, company name, and contact details
Payment Information: Billing address and payment method details (processed securely through third-party providers)
Voice Data: Voice recordings and transcriptions used to provide our AI services
Usage Data: Information about how you interact with our services
Automatically Collected Information
Device Information: IP address, browser type, operating system
Analytics Data: Service usage patterns, feature interactions, performance metrics
Cookies: Session management and preference settings
How We Use Your Information
We use collected information to:
Provide and improve our Voice AI services
Process transactions and send billing information
Customize user experience and preferences
Train and improve our AI models (with anonymized data)
Communicate updates, security alerts, and support messages
Comply with legal obligations and protect our rights
Data Security
We implement industry-standard security measures including:
End-to-end encryption for voice data transmission
AES-256 encryption for data at rest
Regular security audits and penetration testing
Strict access controls and authentication protocols
Compliance with SOC 2 Type II and ISO 27001 standards
Data Retention
Voice Data: Retained for 90 days unless otherwise specified
Account Data: Retained for the duration of your account plus 30 days
Analytics Data: Anonymized and retained for service improvement
Legal Compliance: Data may be retained longer if required by law
Your Rights
You have the right to:
Access your personal information
Correct inaccurate data
Request deletion of your data
Opt-out of certain communications
Export your data in a portable format
Withdraw consent for data processing
International Data Transfers
We operate globally and may transfer data across borders with appropriate safeguards:
Standard contractual clauses
Privacy Shield frameworks where applicable
Adequate protection measures as required by law
Children’s Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.
Third-Party Services
We may share data with:
Cloud infrastructure providers (AWS, Google Cloud)
Payment processors (Stripe, PayPal)
Analytics services (with anonymized data)
Legal authorities when required by law
Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or service notifications.
Contact Us
For privacy-related questions or concerns:
Okal - An Initiative of Raidu Email: privacy@okal.ai Address: Bangalore, Karnataka, India